Ordering Cleaning Services

  1. Fresh and Shine Cleaning Ltd via telephone, e-mail or website the client is agreeing to be bound by Fresh and Shine Cleaning Ltd Terms and Conditions of Service.
  2. Fresh and Shine Cleaning Ltd reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.

Residential Cleaning Services

  1. The Client agrees to pay money directly to any cleaner sent to the Client by the Contractor, Part of that money must be paid to the Contractor through the Contractors bank account, cheque or online banking.
  2. According to the client’s request for number of cleaning hours and interval between visits. The Client will be notified by telephone or in writing whichever is appropriate, if there is any change in cleaner providing services to the Client.

Commercial Cleaning Services

  1. The Client agrees to pay money directly to the Contractor through the Contractors bank account or online banking
  2. The Client is charged on a monthly basis The Client will be notified by telephone or in writing whichever is appropriate, if there is any change in cleaner providing services to the Client.
  3. The Client may cancel/skip a cleaning visit by giving at least 24 hours notice. Otherwise If not notified on time Fresh and Shine Cleaning Ltd will charge the full amount for the cleaning visit and no refund can be claimed.
  4. In case of a complaint, Fresh and Shine Cleaning Ltd requires to be notified within 24 hours after completion of the cleaning work. No claims will be entertained after the above time limit.